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SIP Multimedia PC Client User Guide

[Standard—Nortel Networks Confidential]

Transferring a call

You can transfer an active call without talking to the person you are transferring

the call to (blind transfer), or you can consult with the person who will receive

your transferred call (consult transfer).

Figure 16 Transfer Call window

Blind transfer

To perform a blind transfer of an active call

Note: It is possible that you might not be able to retrieve a call. For

example, the caller you put on hold can place you on hold as well.

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SIP Multimedia PC Client 1
User Guide 1
Trademarks 2
Restricted rights legend 2
Statement of conditions 2
Contents 5
Chapter 2 6
Chapter 4 7
Chapter 5 8
NN10041-112 10
Audience 15
Text conventions 15
Acronyms 16
Related publications 16
How to get help 17
Chapter 1 19
Getting started 19
Configurations 20
SIP Multimedia PC Client Set 21
Useful terms to know 22
Network-based address book 23
Presence 23
Service package 23
Before you begin 24
Audio Test Call step 31
Multimedia PC Client 33
Main menu actions 36
Status area 37
Main buttons 37
System tray icon 38
Using online help 39
Multimedia communication 41
Receiving a call 43
Answering a call 45
Ending a call 47
Holding a call 47
Retrieving a held call 47
Transferring a call 48
Consult transfer 49
Three-way calling 50
Conference calling 51
Sending instant messages 52
Sending web pages 54
Figure 19 Confirm Web push 55
Using voice mail 56
Accessing your voice mailbox 57
Using voice mail functions 57
Sending and receiving video 58
Chapter 3 61
Returning a missed call 62
Checking your outbox 63
Deleting call log entries 63
Viewing an address book entry 65
3 Click Save 67
Web Address of the entry 69
Contacts Import window 72
Managing your Buddies 74
List of Buddies actions 75
Screening calls 76
Multimedia collaboration 83
Initiating a collaboration 84
Exchanging files 87
Add File 88
Whiteboarding 90
Saving whiteboard drawings 91
Restoring whiteboard drawings 91
Advanced set-up 97
Setting up your user profile 98
Defining network settings 100
Setting up video (optional) 104
Disabling video transmission 106
Custom video configuration 107
Figure 57 Presence settings 117
Setting the standby option 119
Specifying a tool tips delay 119
Configuring multiple profiles 123
Figure 62 Profile Manager 124
Chapter 6 127
Troubleshooting 127
“chipmunk” sound on my calls 128
Collaboration problems 131
Video problems 132
Appendix A 135
Button references 135
Table 4 Main GUI buttons 136
Incoming call control buttons 138
Active call control buttons 138
Table 6 Active call buttons 139
Appendix B 141
Hardware notes 141

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