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20
SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
• video calls (one-way and two-way video)
• local three-way calling
• conference calls [requires network conference server]
• a COM AddIn button that allows you to make calls from Outlook 2000 and
import contacts from Outlook 2000
Configurations
The SIP Multimedia PC Client is available in three configurations.
• “SIP Multimedia PC Client” on page 20
• “SIP Multimedia PC Client Set” on page 21
• “SIP Multimedia Blended PC Client” on page 21
SIP Multimedia PC Client
The SIP Multimedia PC Client is a software application that transforms your PC
into a powerful telephony and multimedia communications tool. This software
application runs on your PC and provides access to SIP features and multimedia
services.
Most users will choose to use a headset to speak and hear during calls. Optionally,
you can use a separate microphone and your computer’s speakers for the voice
part of the call (not recommended in open office environments).
Tip: Keep the SIP Multimedia PC Client running in the background
whenever you are using your computer so you can easily accept or
screen incoming calls.
- SIP Multimedia PC Client 1
- User Guide 1
- Trademarks 2
- Restricted rights legend 2
- Statement of conditions 2
- Contents 5
- Chapter 2 6
- Chapter 4 7
- Chapter 5 8
- NN10041-112 10
- Audience 15
- Text conventions 15
- Acronyms 16
- Related publications 16
- How to get help 17
- Chapter 1 19
- Getting started 19
- Configurations 20
- SIP Multimedia PC Client Set 21
- Useful terms to know 22
- Network-based address book 23
- Presence 23
- Service package 23
- Before you begin 24
- Audio Test Call step 31
- Multimedia PC Client 33
- Main menu actions 36
- Status area 37
- Main buttons 37
- System tray icon 38
- Using online help 39
- Multimedia communication 41
- Receiving a call 43
- Answering a call 45
- Ending a call 47
- Holding a call 47
- Retrieving a held call 47
- Transferring a call 48
- Consult transfer 49
- Three-way calling 50
- Conference calling 51
- Sending instant messages 52
- Sending web pages 54
- Figure 19 Confirm Web push 55
- Using voice mail 56
- Accessing your voice mailbox 57
- Using voice mail functions 57
- Sending and receiving video 58
- Chapter 3 61
- Returning a missed call 62
- Checking your outbox 63
- Deleting call log entries 63
- Viewing an address book entry 65
- 3 Click Save 67
- Web Address of the entry 69
- Contacts Import window 72
- Managing your Buddies 74
- List of Buddies actions 75
- Screening calls 76
- Multimedia collaboration 83
- Initiating a collaboration 84
- Exchanging files 87
- Add File 88
- Whiteboarding 90
- Saving whiteboard drawings 91
- Restoring whiteboard drawings 91
- Advanced set-up 97
- Setting up your user profile 98
- Defining network settings 100
- Setting up video (optional) 104
- Disabling video transmission 106
- Custom video configuration 107
- Figure 57 Presence settings 117
- Setting the standby option 119
- Specifying a tool tips delay 119
- Configuring multiple profiles 123
- Figure 62 Profile Manager 124
- Chapter 6 127
- Troubleshooting 127
- “chipmunk” sound on my calls 128
- Collaboration problems 131
- Video problems 132
- Appendix A 135
- Button references 135
- Table 4 Main GUI buttons 136
- Incoming call control buttons 138
- Active call control buttons 138
- Table 6 Active call buttons 139
- Appendix B 141
- Hardware notes 141
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