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Using Windows online diagnostic tools Standard 1.10

46 CallPilot

2 To view a log, click the name of the log in the left pane of the

window.

The following illustration shows an example of the Application log.

Figure 5: Application log

The following illustration shows an example of the System log.

1 2 ... 41 42 43 44 45 46 47 48 49 50 51 ... 205 206

CallPilot 1
Release 4.0 1
Trademarks 2
Information for Japan 4
Standard 1.10 6
6 CallPilot 6
Publication history 7
8 CallPilot 8
Task List 9
Task List Standard 1.08 10
10 CallPilot 10
Contents 11
9 RAID operations 137 12
Index 197 13
Contents Standard 1.10 14
14 CallPilot 14
How to get Help 15
How to get Help Standard 1.10 16
16 CallPilot 16
Outlining maintenance and 17
1005r server features 18
20 CallPilot 20
22 CallPilot 22
Replacement parts 23
Reference documents 24
Chapter 3 25
Startup diagnostics overview 26
Basic hardware check 27
Table 1: Alarm fault LEDs 28
To run the POST 30
Table 2: POST beep codes 31
BIOS error messages 32
Table 3: BIOS error messages 32
Error message Description 33
36 CallPilot 36
Interpreting hard drive LEDs 38
40 CallPilot 40
Chapter 4 41
Overview 42
Viewing event logs 43
Types of Windows event logs 44
Figure 4: Event Viewer 45
Figure 5: Application log 46
Figure 6: System log 47
Using TCP/IP diagnostic tools 48
The ping command 50
The tracert command 51
Table 6: Tracert parameters 52
The arp command 53
The nbtstat command 54
Parameter Description 55
56 CallPilot 56
The netstat command 57
Using the chkdsk utility 58
60 CallPilot 60
Monitoring server hardware 61
ISM overview 62
Chapter 6 63
Event processing 64
Alarm notification 64
Component dependencies 64
Detecting hardware problems 65
Alarm Monitor 66
Event Browser 68
Disabling call channels 70
The Maintenance screen 71
72 CallPilot 72
Table 11: Component sections 73
74 CallPilot 74
Viewing component states 75
Alert icons 76
Stop versus courtesy stop 79
To start or stop a component 80
Button Description 81
Before you begin 82
To run a diagnostic test 83
84 CallPilot 84
 diagnostic title 85
86 CallPilot 86
88 CallPilot 88
90 CallPilot 90
Chapter 7 91
Diagnostics Tool 93
94 CallPilot 94
PEP Maintenance utility 95
Session Trace 96
To find a session 97
98 CallPilot 98
CallPilot System Monitor 99
100 CallPilot 100
System Monitor 101
Windows Control Panel 101
System Info tab 102
Legend/Help tab 103
Figure 15: Legend/Help tab 104
Replacing basic chassis 105
To remove the front bezel 106
To replace the front bezel 107
To remove the server cover 108
To replace the server cover 109
Requirements 110
Figure 18: Processor air duct 111
Replacing the power supply 112
Figure 19: Power supplies 113
Replacing a hard drive 114
Figure 20: Front panel 115
116 CallPilot 116
118 CallPilot 118
Replacing the dual NIC card 120
To replace a dual NIC card 121
122 CallPilot 122
124 CallPilot 124
Figure 27: Low-riser PCI card 125
ATTENTION 126
128 CallPilot 128
Replacing the DVD combo drive 129
130 CallPilot 130
Replacing memory DIMMs 132
134 CallPilot 134
136 CallPilot 136
RAID operations 137
Outlining RAID functions 138
Verifying the RAID firmware 139
RAID operations Standard 1.10 140
140 CallPilot 140
June 2007 RAID operations 141
142 CallPilot 142
➝ Adapter, and then 143
144 CallPilot 144
5 Click OK 146
RAID splitting 147
PEP installation 149
150 CallPilot 150
Replacing the RAID card 151
To replace the RAID card 152
154 CallPilot 154
Figure 38: Low-riser PCI card 156
158 CallPilot 158
RAID system” on page 142 159
160 CallPilot 160
Replacing or adding voice 161
M1/CS1000 switch connectivity 162
DSP numbering and location 164
Replacing an MPB96 board 165
To replace an MPB96 board 166
168 CallPilot 168
170 CallPilot 170
172 CallPilot 172
174 CallPilot 174
Upgrading to high capacity 175
176 CallPilot 176
178 CallPilot 178
180 CallPilot 180
182 CallPilot 182
184 CallPilot 184
Chapter 11 185
186 CallPilot 186
When to upgrade the BIOS 187
When to reconfigure the BIOS 187
188 CallPilot 188
BIOS settings 190
MIRRORING 191
Using system event logs 193
To clear system event logs 194
Network card failure 196
Video card failure 196
June 2007 Index 203
Index Standard 1.10 204
204 CallPilot 204
Document Number: 555-7101-512 206
June 2007 206

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