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How to get Help Standard 1.10
16 CallPilot
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
- CallPilot 1
- Release 4.0 1
- Trademarks 2
- Information for Japan 4
- Standard 1.10 6
- 6 CallPilot 6
- Publication history 7
- 8 CallPilot 8
- Task List 9
- Task List Standard 1.08 10
- 10 CallPilot 10
- Contents 11
- 9 RAID operations 137 12
- Index 197 13
- Contents Standard 1.10 14
- 14 CallPilot 14
- How to get Help 15
- How to get Help Standard 1.10 16
- 16 CallPilot 16
- Outlining maintenance and 17
- 1005r server features 18
- 20 CallPilot 20
- 22 CallPilot 22
- Replacement parts 23
- Reference documents 24
- Chapter 3 25
- Startup diagnostics overview 26
- Basic hardware check 27
- Table 1: Alarm fault LEDs 28
- To run the POST 30
- Table 2: POST beep codes 31
- BIOS error messages 32
- Table 3: BIOS error messages 32
- Error message Description 33
- 36 CallPilot 36
- Interpreting hard drive LEDs 38
- 40 CallPilot 40
- Chapter 4 41
- Overview 42
- Viewing event logs 43
- Types of Windows event logs 44
- Figure 4: Event Viewer 45
- Figure 5: Application log 46
- Figure 6: System log 47
- Using TCP/IP diagnostic tools 48
- The ping command 50
- The tracert command 51
- Table 6: Tracert parameters 52
- The arp command 53
- The nbtstat command 54
- Parameter Description 55
- 56 CallPilot 56
- The netstat command 57
- Using the chkdsk utility 58
- 60 CallPilot 60
- Monitoring server hardware 61
- ISM overview 62
- Chapter 6 63
- Event processing 64
- Alarm notification 64
- Component dependencies 64
- Detecting hardware problems 65
- Alarm Monitor 66
- Event Browser 68
- Disabling call channels 70
- The Maintenance screen 71
- 72 CallPilot 72
- Table 11: Component sections 73
- 74 CallPilot 74
- Viewing component states 75
- Alert icons 76
- Stop versus courtesy stop 79
- To start or stop a component 80
- Button Description 81
- Before you begin 82
- To run a diagnostic test 83
- 84 CallPilot 84
- diagnostic title 85
- 86 CallPilot 86
- 88 CallPilot 88
- 90 CallPilot 90
- Chapter 7 91
- Diagnostics Tool 93
- 94 CallPilot 94
- PEP Maintenance utility 95
- Session Trace 96
- To find a session 97
- 98 CallPilot 98
- CallPilot System Monitor 99
- 100 CallPilot 100
- System Monitor 101
- Windows Control Panel 101
- System Info tab 102
- Legend/Help tab 103
- Figure 15: Legend/Help tab 104
- Replacing basic chassis 105
- To remove the front bezel 106
- To replace the front bezel 107
- To remove the server cover 108
- To replace the server cover 109
- Requirements 110
- Figure 18: Processor air duct 111
- Replacing the power supply 112
- Figure 19: Power supplies 113
- Replacing a hard drive 114
- Figure 20: Front panel 115
- 116 CallPilot 116
- 118 CallPilot 118
- Replacing the dual NIC card 120
- To replace a dual NIC card 121
- 122 CallPilot 122
- 124 CallPilot 124
- Figure 27: Low-riser PCI card 125
- ATTENTION 126
- 128 CallPilot 128
- Replacing the DVD combo drive 129
- 130 CallPilot 130
- Replacing memory DIMMs 132
- 134 CallPilot 134
- 136 CallPilot 136
- RAID operations 137
- Outlining RAID functions 138
- Verifying the RAID firmware 139
- RAID operations Standard 1.10 140
- 140 CallPilot 140
- June 2007 RAID operations 141
- 142 CallPilot 142
- ➝ Adapter, and then 143
- 144 CallPilot 144
- 5 Click OK 146
- RAID splitting 147
- PEP installation 149
- 150 CallPilot 150
- Replacing the RAID card 151
- To replace the RAID card 152
- 154 CallPilot 154
- Figure 38: Low-riser PCI card 156
- 158 CallPilot 158
- RAID system” on page 142 159
- 160 CallPilot 160
- Replacing or adding voice 161
- M1/CS1000 switch connectivity 162
- DSP numbering and location 164
- Replacing an MPB96 board 165
- To replace an MPB96 board 166
- 168 CallPilot 168
- 170 CallPilot 170
- 172 CallPilot 172
- 174 CallPilot 174
- Upgrading to high capacity 175
- 176 CallPilot 176
- 178 CallPilot 178
- 180 CallPilot 180
- 182 CallPilot 182
- 184 CallPilot 184
- Chapter 11 185
- 186 CallPilot 186
- When to upgrade the BIOS 187
- When to reconfigure the BIOS 187
- 188 CallPilot 188
- BIOS settings 190
- MIRRORING 191
- Using system event logs 193
- To clear system event logs 194
- Network card failure 196
- Video card failure 196
- June 2007 Index 203
- Index Standard 1.10 204
- 204 CallPilot 204
- Document Number: 555-7101-512 206
- June 2007 206
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