Nortel Networks DMS/MSL-100 manuali

Nortel networks DMS/MSL-100 Manuale Utente (144 pagine)

Marchio: Nortel-networks | Categoria: Software | Dimensione: 0.85 MB |

Inglese

Indice

297-2183-912

1

Publication history

5

Contents

7

4 Troubleshooting 101

8

Getting started

9

Overview

10

Skills you need

11

What’s new in Release 5.0?

12

Components

13

April 2004 Getting started

15

Classic Client

16

Web Client

16

ATTENTION

20

Support for switch features

24

Phoneset displays

26

LOB codes

27

Variable Wrap feature

29

Night service feature

30

Configuration tasks

32

Configuring the switch

35

In this section

37

Before you begin

38

Configuring ICM security

39

Configuring logon

40

Printing data in the tables

42

Configuring SCAICOMS

43

Configuring BGDATA

44

Configuring SCAIGRP

46

Configuring SCAISSRV

47

Configuring SCAIPROF

49

Configuring CUSTNTWK

51

Configuring the server

55

Configuring ACD groups

57

ACD group, not the CDN

60

Configuring ACD subgroups

65

Configuring DNs

66

Configuring agent phonesets

69

Phoneset keys

74

! position ID

75

! Observation key (OBS)

75

! Answer Emergency key (AEMK)

75

! Agent Status key (ASK)

75

Configuring logon IDs

76

Table of relationships

83

Predefined values

84

Succession

86

Verifying the configuration

87

To create a static route

89

Logon failure

90

To verify ACD configurations

91

! The phoneset type is MDC

93

To verify agent logons

94

To verify CDN configurations

96

Sample script

100

Verifying DNIS configurations

100

Troubleshooting

101

Subsystem link problems

103

Troubleshooting Standard 1.0

104

April 2004 Troubleshooting

105

Introduction

106

Appendix A

111

Preinstallation checklist

111

A accelerator key

115

Glossary Standard 1.0

116

April 2004 Glossary

117

C call age

118

D DBMS

120

E ELAN

122

F first-level threshold

123

G global settings

123

H Host Data Exchange

123

N network interface card

126

P pegging

127

S sample script

129

T TAPI

133

U user-created script

134

V validation

135

Reader Response Form

141

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