Nortel Networks SL-100 manuali

Nortel networks SL-100 Manuale Utente (110 pagine)

Marchio: Nortel-networks | Categoria: Telefoni | Dimensione: 1.48 MB |

Inglese

Indice

Meridian Digital

1

Telephones

1

Agent features 35

4

Make a Call 50

5

Answer a Call 57

5

While on an active call 61

5

Use the Personal Directory 86

7

Corporate Directory 94

7

Accessories for the M3905 97

7

Feature Key chart 99

7

Table of contents

8

Telephone

9

M3905 Call Center Features

10

Terms you should know

13

Your telephone’s controls

15

Call Processing Keys

16

Fixed Keys

17

Call Agent Key

18

Headset Key

18

Supervisor Key

18

Application Keys

20

Primary Directory Number

21

Individual Directory Number

21

Message Key

21

M3905 Display

22

Options List

23

Select a language

24

Change a Feature Key label

24

Restore one key label

25

Purchasing

25

Restore one key label

25

Adjust Screen contrast

26

Adjust volume

26

Choose Ring type

27

Select Call Log options

27

1st Code: 408

28

2nd Code:

28

3rd Code:

28

Headset type

30

Headset port on call

30

Headset port external alerter

31

Display diagnostics

31

Call Center headset interface

32

Agent Login

33

Agent Login Enhancement

33

Agent Logout

34

Agent features

35

Call Forcing

36

Dsply Queue

37

5551234

38

T2 CALLQ 026

38

Callers Redial

38

Emergency Key

39

Make Busy

39

Not Ready Key

40

Answer or Make Non-ACD Calls

41

Contact your supervisor

41

Transfer to InCalls Key

43

Agent Keys

44

Answer Agent

44

Call Agent

45

Controlled Interflow

46

Night Service

46

Display Agent Status

48

Make a Call

50

Predial feature

51

Auto Dial

51

Redial Last Number Called

52

Activate Ring Again

52

Speed Call

53

To make a Speed Call:

54

To make a System Speed Call:

54

Intercom Call

55

Group Intercom All Call

55

To make a Group Intercom

56

All Call conference:

56

Predesignated Set:

56

Answer a Call

57

Call Forward

58

To cancel Call Forward

60

Busy/Don’t Answer Split:

60

To activate Remote Call

60

Forward:

60

While on an active call

61

Blind Transfer Recall

62

Call Park

63

To Park a call using the FAC:

64

To retrieve a parked call

64

Inspect Key

65

Trace a Malicious Call

66

Incoming calls

67

Call Waiting

68

Set up a conference call

69

Call Join

70

Preset Conference

70

Call features

71

Busy Override

72

Use Station Camp-on

73

Class features on IVD sets

74

Automatic Recall (AR)

75

Automatic Recall:

76

To deactivate or cancel

76

Selective Call Forward (SCF)

78

To access the M3905 Dir/Log:

79

Directory password protection

80

Call Log

83

Dir/Log Key:

84

Dial

85

Use the Personal Directory

86

Example:

87

Add an incoming call

88

Add an outgoing call

89

Use Card View

91

Search for an entry

92

Dir/Log

93

Done

93

Corporate Directory

94

NewFind Resume

95

Dirctry

96

Accessories for the M3905

97

Analog Terminal Adapter (ATA)

98

Feature Key chart

99

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